EcoChic Boutique & Magazine- T&Cs 2010

 

by Deborah Miarkowska

A very warm wecome to our website. As we work with a number of partners in different ways we would like to outline our terms and conditions for both EcoChic Boutique & Magazine.

EcoChic Boutique (Part One) and EcoChic Magazine (Part Two).

Part One: EcoChic Boutique Terms & Conditions:

The following outlines our delivery charges, despatch times, returns process within our boutique and our general terms and conditions within our EcoChic magazine.
By continuing to use this website you are indicating that you accept our Terms and Conditions.

EcoChic delivery charges:

•Purchases up to the value of £150.00 are charged at a rate of £4.50 within the UK.
•Purchases over £150.00 are FREE within the UK.
•Orders to Europe are charged at £9.95 for the first item & £3.00 for each additional item sent. We use the International Signed for service.
•All our UK orders are sent by Royal Mail Recorded Delivery or by Fastway courier.
• Orders over £60 are sent by Royal Mail Special Delivery or alternatively by courier.
•It is possible to deliver internationally, but we would need to quote you for a delivery price before despatch.

Please e-mail us hello@ecochiccollection.co.uk outlining your order and delivery address.

Despatch times:

Once you have received our confirmation e-mail of the goods you have purchased, we aim to dispatch your order within three working days of receipt, but please allow ten working days for your order to reach you & up to fourteen days to the rest of Europe.
Please check for updates of dispatch times on our website. If an item is made to order this will be indicated by the product description.

At busy times we may provide an updated estimate of current dispatching times on our website and when you order.

Please be aware however that, all dispatch times we give are estimates and that whilst we use every endeavour to meet them, they may on occasion be exceeded. If we cannot keep within a dispatch time estimate we will inform you by e-mail. If the product(s) you ordered is not dispatched to you within 10 days of our dispatch estimate we will give you the opportunity to cancel your order and you will be refunded.

Please note that the following may affect when you will receive your order :

• Your order will not be dispatched until we receive full payment. Our dispatch time estimate will run from when full payment is received.

• All orders must be signed for by an adult over the age of 18yrs on delivery.
• The risk of loss or damage to the products will pass to you after we have delivered your order or have first attempted to deliver your order to you. We retain proof of posting at all times and enable tracking of your products when we deliver by our courier.

 

Uncollected Deliveries

• If an order is returned to us without being collected, we will offer you the opportunity of re-delivery at a further postal charge to you.
• Following an unsuccessfull delivery, (our courier company will attempt delivery of  a product on two occasions and notify you, returning your order to us within fourteen days if unsuccessfull delivery has occurred on two occasions. Please note Royal Mail hold your parcel for seven days before returning it to us).
• Following an unsuccessfull delivery, if you decide you do not wish your order to be re-delivered and request a refund we will charge a £15.00 administration fee and the cost of the P&P.

2. Returns Policy

We hope you will love our products. However if, for any reason, you are unhappy with your order, or just change your mind, here is what you do:

• You can return most of our products to us in the same condition you received them, if you tell us you no longer want them within seven days after receiving your order. You will then receive a full refund.

 

To cancel an order please follow this procedure:

Please download our returns form that can been accessed in the returns section at the foot of our hompage, HERE

1. Email returns@ecochiccollection.co.uk within seven days from the day after you have received the products you wish to return. Unfortunately if you notify us after this period you will not be able to be refunded unless the products are faulty.

2. Following your notification to us, please then return the unwanted products to us. We ask you to do this no later than 14 days after receipt of the products.

3. Please send your returns with their original packaging to:

EcoChic UK LLP, P O Box 5238, Hove, East Sussex, BN52 9NN

If the Returns Form is not enclosed we will not be able to refund your money.

• The cost of postage must be covered by you.
• If the products are faulty we will refund the cost of postage as well.
• Depending on what you want we will then either exchange the products or offer a full refund as indicated on your returns form.
• Your money will be refunded via the same payment method you used to pay us via our secure payment provider.

4. You have a legal duty to take care of products you are returning. Please ensure that the products are returned to us undamaged and unused.

We are sorry but we cannot accept a return of the following items unless they are faulty:
• fresh flowers
• perishable goods including our range of fresh chocolates
• pierced jewellery for hygiene reasons
• All lingerie & underwear

Please note that you will not be refunded for any gift wrapping service we have already carried out.

 

• Faulty products

In the unlikely event you receive a faulty product you have the right to return it to us within a reasonable period of time.

Please note that if, after inspection, it is found that the product supplied by us is not faulty or defective or that any fault was caused by your error, then we reserve the right to re-charge you for the original order (if you have previously been refunded) and to recover from you any additional costs that we have reasonably incurred.
Please note we do not accept liability for any faults that arise from:
• your failure to fit or use the product supplied in accordance with the maker’s instructions
• modifications you have made to the product
• your misuse of the product

For your protection we recommend that you use a recorded or insured delivery service when returning products to us. You can obtain a free certificate of posting from the post office on all products sent by the Royal Mail.

• Products sent to you in error
If a product is sent to you in error, please contact us straightaway to arrange return and replacement.

Please make the original product available for collection by us in its original packaging, undamaged and unused within [14] days of notifying us of the mistake. If you fail to do so then we reserve the right to charge you for that product on your original payment card.
By continuing to use this website you are indicating that you accept these Terms and Conditions.
Access and use of our website:

3. For commercial reasons we do not allow the following activities:
• Downloading (apart from page caching)
• Modifying the website or any of its contents
• Commercial use or exploitation of the website including:
• Collection of product listings or prices or other website information for the benefit of another commercial entity
• Data mining or use of data collection or extraction software
• Extraction or copying of any trademark, logo or other graphic or intellectual property from our website without our prior written consent.

4. You must not use the website in a way that can cause it to be damaged or disrupted or which may interfere with access to it. Specifically you must not use the website for:
• Fraud or any unlawful activity
• Transmission of any virus, political campaign or mass mailing of any kind or any type of “spam”
• Transmission of commercial advertisements (please contact us first if you wish to consider a link with a complementary product or business) or
• Publication of any material that contravenes the intellectual property rights of a third party
• Any purpose that causes annoyance or inconvenience to RML or other website users.

5. Our website may contain links to other websites where we think they may be of interest to you. We do not make any guarantees about these sites as they are not under our control and we do not monitor their content.

6. Although we take reasonable precautions, we do not warrant that the functions contained in this website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs.

7. Within our website we are very happy for you to post reviews, give feedback and make comments about the products we sell. However, for obvious reasons, you are not permitted to include content that contravenes clause 2 above. In addition you must not use a false e-mail address or impersonate another person or entity or otherwise mislead as to your identity or the origin of the comments you make. To maintain the integrity of the website we may remove or edit content on the website at our discretion.

If you choose to post any review or comment on our website it not only provides us with valuable feedback but can also be wonderful publicity not just for our business but also for our fair trade partners and for the fair trade cause.

Accordingly:
You agree that we and anyone we authorise:
• May use and reproduce your postings at any time, free of charge. Your postings may be edited, but not so as to change their meaning.
• Such use may be in any media, world wide
• May choose, where appropriate, to identify you as the author of any such postings.

We agree that:

a. We will represent your comments fairly
b. We will only use your postings:
• to promote our business and products and/or
• to pass onto the businesses of our fair trade suppliers to promote their businesses and/or
• To promote consumer awareness of the benefits of fair trade to producers in the developing world.

8. Who can buy products

You must be over the age of 18 to buy products from us.
At the present time we only deliver products within the UK. If you wish to purchase outside of the UK please contact us on +44 (1273) 24 55 33
9. Our Contract

When you order from our on-line shop we will send you an e-mail back that confirms whether your order has been accepted and details what you have ordered. This is when the contract for sale is made and we take payment from you at this point.

A further e-mail will be sent to you when your order is despatched.

If there are products that you ordered that are not accepted in our e-mail then these will not be part of that contract. We will however try to keep availability details up-to-date on our website.

Very occasionally we make a mistake and it may transpire that the items you ordered are not available or that the specification of the product has changed. If this happens we will contact you as soon as possible and ask you whether you wish to proceed. If you do not wish to proceed we will give you a full refund.

We recommend that you print out a copy of the contract documents between us for your own records. We will also retain a record of our contract. We will send you a copy by e-mail upon request, or/and you can also check the details of your order at any time by going to the “My Account” section of the website. The Contract for the purchase of products from this website is between you and EcoChic UK LLP.

Throughout our dealings with you we will communicate with you by e-mail unless you specify an alternative means of communication.
10. Description and use of the product

Unlike the products you may find in the high street, most of the products we supply are handmade and all are organic cotton avoiding exposure to harmful chemicals and pesticides. Many of our items are handstitched, rather than stitched by machine. You may therefore find slight differences and colour variation from the product description when you receive your order- please enjoy these differences they are what make your purchase truly unique.
We do not consider these variations/differences as faults but, if you are unhappy with your purchase, you may can return most products to us within 14 days.
Please refer to our Returns policy at Clause 11

All sizes and measurements are approximate; however we do make every effort to be accurate as possible

We will take all reasonable care to ensure that all details, descriptions and prices outlined on the website are correct at the time when the relevant information was entered.

11. Price

The prices shown on our website include UK sales tax. Delivery costs are shown at the top of this page and are additional to the product price.

A separate charge is also made for Gift Wrapping.

If you are ordering any product that we agree to deliver overseas you may have to pay import duties and/or taxes and customs clearance charges. We have no control over these charges, which vary greatly between countries. It is your responsibility to find out about and pay these charges. Your local customs office should be able to provide you with the relevant information.

We try hard to keep product prices up-to-date. Prices in our brochures can change so you should check the current price on ordering or on our web site. Very occasionally when your item is out of stock and we re order it for you, the new stock may be a higher price. If this happens we will e-mail you so that you can choose to either cancel your order or to confirm it at the higher price. If we have already accepted your order you will be charged the lower price.

We do not charge your credit or debit card until we have accepted your order. Payment must be made at this point and you will not own the products, nor will we despatch the products to you, until payment in full has been made. If for any reason your card is declined we will contact you. We reserve the right to cancel your order in these circumstances.

As part of our security measures against credit card fraud, we reserve the right to contact you in order to verify your identity.
Please ensure that you keep any password to access your on-line account confidential.

12. Partnership Information

EcoChic UK LLP, trading as “EcoChic Collection” within www.ecochiccollection.co.uk & www.ecochiccollection.co.uk/magazine and with all registered forwarding domain names.
Limited Liability Partnership Registration Number: 0C336932

Registered Office: P O Box 5238, Hove, BN52 9NN
Registered in England.

EcoChic Collection’s current statement of principles and policies relating to suppliers, and ethical and environmental issues can be found under the ECO LIVING, FAIR TRADE and PRODUCTS links on the website.

13. Credit Card Security:

For your peace of mind we have paid extra for security protection so that you can buy our products online, with confidence. In common with many larger companies we use Secure Sockets Layer (SSL) software systems to protect the security of your information during transmission by encrypting the information you input.
14. Changes to our terms and conditions, policies and website

Our terms and conditions, policies and website content will change from time to time. The conditions and policies that apply to your order will be those in force and published on our website at the time.

Part 2: EcoChic Magazine Terms and Conditions

By accessing the content of www.ecochicmagazine.co.uk (”the Website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy.

Privacy Policy:

Your privacy on the Internet is of the utmost importance to us. We want to ensure your experience online is both satisfying and safe.
The below outlines what type of information we collect about you and how we capture and use that information.
• What information do we collect and how?

1. Any personal details you knowingly provide us with.
2. Your preferences and use of email updates, recorded by emails we send you.
3. Your IP Address (this information is used to monitor your usage of the website).
4. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site.
N.B: Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

• What we do with your information?

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.
The details we collect will be used:

1. To process your order, to provide after sales service
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
3. For administration purposes, we may need to pass on information to other companies. We may use third parties to carry out certain activities, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

 

 Other Websites:

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

• Your Objections:

 

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

• Ethical Advertising

 

EcoChic Magazine operates a fair and transparent ethical style of advertising and supports the Internet advertising Bureau’s Universal ad package sizes:
http://www.iab.net/iab_products_and_industry_services/1421/1443/UAP.We offer our ethical advertising prices at reasonable rates and seek to provide the best service to our customers.

• Limitation of liability

 

EcoChic Magazine will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of EcoChic Magazine its employees or agents.

• Modification

 

EcoChic magazine reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

• Disclaimers

 

We do not guarantee uninterrupted availability of the www.ecochiccollection.co.uk website and cannot provide any representation that using the Website will be error free.
Once you have signed up for a feature we will contact you to discuss this. Please send all required information to us and your article will be published. We guarantee your article will be featured within 28 days of your purchase.

• Copyright

All intellectual property of EcoChic Magazine such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of EcoChic UK LLP.
By using the Website you agree to respect the intellectual property rights of www.ecochicmagazine.co.uk and www.ecochiccollection.co.uk/magazine and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. You agree that you shall not use the Website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. This privacy policy only covers this website.
Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours. You have the right to request a copy of any information that we hold about you. (In order to receive such information please email us at hello@ecochiccollection.co.uk).There will be an administration charge of £15.00 to cover time and expenses. In this privacy policy references to “we”, “us” and “our” are to www.ecochicmagazine.co.uk. References to “our Website” or “the Website” are to www.ecochiccollection.co.uk/magazine

• Online payment & Credit Card Security:

For your peace of mind we have security protection so you can buy our products online, with confidence. In common with many larger companies we use Secure Sockets Layer (SSL) software systems to protect the security of your information during transmission by encrypting the information you input.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

•Refunds and ammendment fees:

Once you have made payment through our secure payment system for an online feature or promotion within EcoChic Magazine, we will process your order. For an online feature or promotion we will aim to address your order within 7-10 days. Should you change your mind on the format or promotion we will charge a 50% administration charge on any refunds or alterations to your requirements.

• Law and jurisdiction applicable to our contract:

English law governs this contract and we both agree to use the English courts if there is a dispute between us.

With grateful thanks to our legal advisors.

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